Frequently Asked Questions

Pets must be kept contained while yard is being serviced. All pet waste and small items such as toys, garbage, etc. must be picked up from the yard prior to our arrival in order for us to service the yard. As a reminder, we must have complete access to all service areas so please leave all service areas unlocked or provide us with the lock combination.

Invoices are sent out the beginning of the month for the previous month's services. Payment can be made by mailing a check to our PO Box 684 or via credit card through the online link sent with the emailed invoice. Accounts must be kept current in order to continue services. 

For seasonal yard care packages, the total package cost is divided into 7 equal monthly payments due April 15th - November 15th. 

If you have another provider doing weed control & fertilizer and the yard has been treated on a day we mow, we will skip the lawn that day and resume the normal mowing schedule the following week. 

We typically continue to service the lawn weekly as needed through the first part of October, weather permitting. Then, depending on weather again, we normally skip one or two weeks before starting the fall cleanup season toward the end of October.  

Each client is assigned a mowing day on route during the week. We reserve the right to mow one day early or one day late due to weather, holidays, routing or staffing.

We will clear your driveway automatically at a 1” or 2” trigger, whichever you signed up for. No need to call! Since we work with the weather, city plows, and day/time as needed, service times may vary. Generally, we wait for the snow event to move out of the area and then attempt to run our routes behind the city plowing service. Service may occur at any time during the day or night.

The snow contract includes one snow clearing per snow event. If more than one clearing is needed per event due to significant snowfall accumulation, the first pass would be a keep-open pass.

We post all storm and route updates on our website. Under the “Snow Storm Updates” page of our website, you can easily find out whether or not trigger levels were met and if/when routes are being run. 

We will clear within about 3 feet of your garage door.

Our goal is to ensure your driveway is passable. If needed due to a large snowfall, we may do a quick pass through the driveway to keep it open and then come back again once the storm is done and the city has plowed.

 If you would like additional snow removal done beyond the scope of work in your contract, you can contact the office. Additional snow removal services are subject to a minimum service fee and priced accordingly. Scheduling is subject to availability and routing. 

Per policy, we commence snow removal operations based on snowfall. If you experience some drifting on your driveway in the absence of snowfall hitting the trigger amount but would like the drifting cleaned up, feel free to contact the office.  We can put it on the “additional snow removal” list. An additional service fee will be accessed.

For snow event totals of 6” or more, we attempt to run our routes behind the initial clearing of the city plows to prevent plow ridges. In the event the city re-clears the street again and creates a plow ridge on your driveway that you want cleared, please feel free to contact the office. We can put it on the “additional snow removal” list. An additional service fee of around $45 will be accessed.

To maintain route efficiency and pricing, we cannot wait for everyone to move their vehicles during a snow removal operation. Thus, we aren’t able to wait on-site for you to move your car. Vehicles should be removed from driveway/garage apron area prior to a snow event in order for all snow to be cleared. If this is not possible, we recommend alternating which side of the apron you park so we can clear accordingly. We stay 3 feet away from any cars or objects in the driveway to avoid damage. If you move a vehicle and would like the spot cleared later, you can contact the office about getting it on the “additional snow removal” list.

To maintain route efficiency and pricing, we are not responsible to move trash cans. Thus, trash cans should already be moved out of the way to ensure all of the apron is cleared completely. We stay 3 feet away from any unmoved trash cans to avoid damage.

We are not responsible for damage to hidden objects buried under the snow. Thus, please remove any flower pots, extension cords, dog leashes, landscape bed ornaments, etc. and raise gutter downspouts prior to winter snow fall.

Shoveling service is completed by a different crew, separate from the driveway clearing service. Thus, both services will not be completed at the same time. Shoveling may be completed before or after the driveway is cleared.

We install driveway markers along the edge of the driveway and other areas as needed. These stakes must NOT be removed. If stakes have been removed, we may not service the driveway. We will remove the stakes ourselves after the close of the snow removal season. We reserve the right to charge an additional fee for any missing driveway markers.

We provide service anytime it snows 1 or 2” or more (as specified by contract) from November 1st through April 15th. Seasonal contracts are non-refundable. If the property is sold, the contract is non-refundable but may be transferred to the new occupants. The contract cannot be transferred to a new service property address.

In order to be on the seasonal snow removal list, the seasonal rate must be paid in full and contract form submitted. Payment can be made via check or credit card. Forms may be mailed or scanned and emailed. Availability is limited and based on a first-come/first-serve basis.

All 2nd day accounts are automatically cleared at a 2” trigger level the next business day after a snow event or continuous snow events are done.