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Our teams truck and trailer full of all our lawn equipment to service our clients in and around Detroit Lakes. Minnesota

Frequently Asked Questions

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Snow Removal FAQs

When will my driveway be cleared?

We clear all residential accounts automatically at a 1 or 2” trigger, whichever one you signed up for. Commencement time is up to contractor’s discretion. We will work with the weather, routing efficiency and day/time as needed. Our goal is to ensure the driveway is passable. If needed due to a large snowfall, we may do a quick pass through the driveway to keep it open and then come back again once the storm is done.

Will I receive notification when my driveway will be cleared?

We will post on Facebook when we have commenced snow clearing operations.

What if the city plow comes after you clear my driveway?

We attempt to run our routes behind the city plows. However, since the city often fluctuates when they clear particular streets, there may be times we clear your driveway prior to the city’s first-pass to clear the street. If that happens, you can email us to request the plow ridge be cleared from your driveway. We will return within 24 hrs to clear a plow ridge resulting from the first initial clearing of the city plow.

What if I want extra snow removal done?

The extent of snow removal you sign up for is regularly scheduled for each snow event. If you want additional snow removal done in different areas, you can contact the office. Additional snow removal services are subject to a minimum service fee and priced accordingly. Scheduling is subject to availability and routing. For faster service, it is best to contact us by email during a snow event to inquire about getting the additional snow removal work on the 2nd day list.

What if there is a vehicle parked in my driveway?

In order to maintain route efficiency and pricing, we cannot wait for everyone to move their vehicles during a snow removal operation. Thus, by policy we cannot wait on-site for you to move your car. Vehicles should be removed from driveway/garage apron area prior to a snow event in order for all snow to be cleared. If this is not possible, then alternate which side of the apron you park your car so we can clear accordingly. If you move a vehicle and would like the spot cleared 2nd day, please notify us via email during the day of a snow event, and we will add the spot to our 2nd day route. An additional service fee will be accessed.

What about trash cans?

We are not responsible to move trash cans. Thus, trash cans should already be moved out of the way to ensure all of the apron is cleared completely. We will stay 2 feet away from any unmoved trash cans.

What about lawn decorations and downspouts?

We are not responsible for damage to hidden objects buried under the snow. Thus, please remove all flower pots, extension cords, dog leashes, landscape bed ornaments, etc. and raise gutter downspouts prior to winter snow fall.

If I also signed up for shovelling service, when will my sidewalk be cleared?

Shovelling service is separate from the driveway clearing service so will not be done at the same time. Typically, the shovelling is done after the driveway is cleared.

Will my driveway be marked?

We will install driveway markers along the edge of the driveway and other areas as needed. These stakes must NOT be removed. If stakes have been removed, we will not service the driveway. We will remove the stakes ourselves after the close of the snow removal season. We reserve the right to charge an additional fee for any missing driveway markers.

What if my driveway is a 2nd day account?

All 2nd day accounts will be cleared according to trigger level the next business day after a snow event.

What are the terms of the contract?

We provide service anytime it snows 1 or 2” or more (as specified by contract) from November 1st through April 15th.

When is payment due?

In order to be on the seasonal snow removal list, seasonal rate must be paid in full and contract form submitted. Payment can be made via check or credit card. There is a $30 service charge for all NSF checks. Forms may be mailed or scanned and emailed. Availability is limited and based on a first-come/first-serve basis.